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Apex National Bank (ANB) SLA: Enterprise (24/7 Priority)

Banking Core Support Portal

Raise inquiries, report bugs with screenshots, and track real-time progress as our engineering specialists resolve your tickets.

Active Tickets
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1
Pending engineering action
Under Investigation
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1
Specialists currently working
Resolved Tickets
•
1
Successfully patched & verified
SLA Health
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100%
0 Breaches this month
TCK-8492 critical
in progress

ISO20022 PACS.008 Payment Message Parsing Error during RTGS Settlement

During today 09:30 AM EST high-value wire run, inbound PACS.008 SWIFT settlement messages failed with schema validation code ERR-9042.

Module: SWIFT, RTGS & ACH Payments
Environment: Production Core
Branch: Fedwire Gateway
Latest Live Update: 04:17 PM
TCK-8475 high
resolved

AML Sanctions List Auto-Sync Failed with OFAC SDN Daily Delta Feed

Automated OFAC delta ingestion failed with HTTP 403 due to an expired API certificate on the federal data gateway connector.

Module: Fraud & Sanctions Monitoring
Environment: Production Core
Branch: Compliance Gateway
Latest Live Update: Yesterday